Account and data controls

Delete your account

You can request deletion of an Inspect Canada or Johnni account at any time. This applies to accounts created in either mobile app.

Delete your account in the app

Sign in to the app.
Open Menu, then Profile.
Select Delete Account and confirm.

Request deletion by email

If you cannot access the app, email support@inspect.ca from the address associated with your account. Use the subject Delete My Account. We may ask you to verify ownership of the account.

What deletion covers

We delete or de-identify the account profile and associated app content that we are not required to retain. This can include Home Profile entries, uploaded photos and documents, conversations, saved reports, and app preferences.

Certain records may be retained when required for legal, contractual, fraud-prevention, backup, or professional-retention obligations. Retention periods and exceptions are described in our Privacy Policy.